0%
Tickets resolved without a human
Customer service that closes the sale.
Ninja is an AI agent that answers, recommends, and resolves on Instagram, WhatsApp, Messenger and your website — 24/7, in 100+ languages.
100K tokens free trial
No credit card
Live in 90 seconds
GR
Type a message…
Trusted by 4,200+ Shopify stores
GRANNY'S ORGANIC
Lumen Skin
REVEL · COFFEE
Hearth & Hide
northwind
PALEHORSE
01 · Channels
One agent. Every place your customers already are.
Ninja shows up consistently across Instagram, WhatsApp, Messenger and your store — same memory, same voice, same answers.
6 sec
Avg. response
92%
Resolved by AI
100+
Languages
GR
Type a message…
INSTAGRAM DEMO
02 · Features
Everything a senior CX hire would do — without the headcount.
Cutting-edge AI
Tuned for e-commerce intent. Recommends, answers, follows up.
One-click setup
Install on Shopify in under 90 seconds. No engineering required.
Always on, 24/7
Handles unlimited conversations across every channel, simultaneously.
Smart escalation
Hands off to a human only when needed — with full context attached.
100+ languages
Detects, translates and replies in your customer's native language.
PII-safe by default
SOC 2 controls, EU data residency, and zero training on your data.
03 · How it works
From install to first reply in under five minutes.
01
Connect your store
Install on Shopify and link Instagram, WhatsApp, Messenger or your site in one flow.
We pull your catalogue, policies and past tickets so Ninja knows your brand on day one.
02
Train in your voice
Ninja learns from your help docs, returns policy and prior conversations.
Add tone of voice, escalation rules, and a few sample replies — review in the dashboard.
03
Go live
Flip the switch. Ninja answers across every channel, 24/7, in 100+ languages.
Watch live in the inbox. Take over any conversation in one click.
04 · Use cases
Drop-in for the work your team is doing today.
Recover carts and recommend products
Ninja proactively replies to product questions, recommends bundles, and follows up on abandoned carts — all on the channel where the customer asked.
- Catalogue-aware product recommendations
- Cart recovery via WhatsApp / IG
- Coupon & bundle logic
+38%Conversion uplift on AI-replied conversations
CART · 0042
Rooibos Tin · 250g
Calm Bundle
Gift Note (free)
NINJA · ASSIST
Suggested upsell: Matcha Sampler · €12 — pairs with 73% of past Calm Bundle buyers.
05 · Impact
Numbers from real stores running Ninja.
Aggregated across 4,200+ Shopify merchants over the last 90 days.
0 sec
Median first response, 24/7
+0%
Conversion uplift on AI-replied chats
0+
Languages supported, out of the box
06 · ROI
Estimate the return for your store.
Drag the sliders. Numbers update live.
Assumptions: 92% of conversations resolved by Ninja, ~6 min average human handle time, 25% of conversations are sales-intent, +38% conversion on AI-replied chats.
LABOR SAVED PER MONTH
$1,325
736 convos automated · 74 hrs returned to your team
REVENUE UPLIFT PER MONTH
$4,560
200 sales-intent convos × +38% AI conversion
EST. TOTAL IMPACT / MO
$5,885
vs. ~$99/mo on the Startup plan.
07 · Customers
From the teams running Ninja in production.
"Ninja replaced our overnight support shift on day one. We went from a 4-hour SLA to under 30 seconds."
"It's the only tool that actually understands our catalogue. Customers ask for the matcha and it knows we mean the ceremonial tin."
"We were skeptical about AI in DMs. Three months in, Ninja handles 91% of Instagram messages and bookings are up 22%."
08 · Pricing
Pricing that grows with your store.
USD, billed monthly. 100,000 tokens free trial, no credit card.
POPULAR
Startup
Best for small teams.
$99/mo
10M tokens / mo
All channels
Custom voice & training
10 · FAQ
Questions, answered.
Most stores go live in 5–10 minutes. Install the Shopify app, connect your channels, and Ninja syncs your catalogue, policies and past tickets automatically.
Hire your first ninja today.
100,000 tokens free trial. No credit card. Live on Shopify in under 90 seconds.